Submitted by: Christian Jay S Orte 2018-08-11 00:00:00 Last Updated by: Jeverly Ann S. Principe 2018-09-28 09:27:11 Export to PDF

COMPARATIVE STUDY ON PATIENT SATISFACTION ON HEALTHCARE SERVICE DELIVERY IN SELECTED PRIVATE AND GOVERNMENT HOSPITALS

PHRR180928-001879

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COMPARATIVE STUDY ON PATIENT SATISFACTION ON HEALTHCARE SERVICE DELIVERY IN SELECTED PRIVATE AND GOVERNMENT HOSPITALS

This study aims to determine patient satisfaction of health service delivery between private and government hospitals in Mabalacat and Angeles City in Pampanga 
which may contribute to the improvement in its health service delivery to their clients through the following dimensions proposed by Parasuraman, Zeithaml, and Berry (1985) namely : (1) Tangibles, (2) Reliability, (3) Responsiveness, (4) Assurance, and (5) Empathy.  It may also identify the factors that affect the patient satisfaction on different areas of the hospitals in order to reinforce their existing protocols, guidelines and policies to their current health care services offerings.

Regime Classification Priority
2017 - 2022 Responsive health systems Health service delivery
Start Date Duration in Months Target Completion Date Actual Completion Date
2018-06-07 3 2018-09-07 0000-00-00

Ongoing

Institution Classification Region LTO #
Systems Plus College Foundation Private Higher Education Institution - Non Sectarian NCR
Institution Amount Region
Systems Plus College Foundation N/A NCR
Name Expertise Affiliation
Christian Jay S. Orte Emergency Nursing Systems Plus College Foundation
Regie A. Bautista Maternal and Child Nursing Systems Plus College Foundation
Junefaith Elese C. Neo Maternal and Child Nursing Systems Plus College Foundation
Mary Ann S. De Dios Operating Room Nursing Systems Plus College Foundation

To assess and compare the patient satisfaction of patients for both private and government hospitals.

To identify the factors that affect the patient satisfaction on different areas of the hospitals in order to reinforce their existing protocols, guidelines and policies to their current health care services offering from the SERVQUAL dimensions namely: 1) Tangibles, (2) Reliability, (3) Responsiveness, (4) Assurance, and (5) Empathy.

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Recruiting

  • Philippines

Non-clinical Studies

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None

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07 Jun 2018

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